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• As “A & B” Services, being an online platform offering and the respective USER’s having been given the option of accessing multiple Care Givers and/or Family’s, they thereby avoiding paying any agency fees, therefor no “A & B” cancellation or refund can be offered.

• Should the USER wish to cancel their monthly subscription, this can be achieved with immediate effect, still giving the USER access to the “A & B” platforms until the following month’s billing date.

• Annual subscribed USER’s will timeously be notified by “A & B” regarding their continuation or cancellation of their annual subscription. Should the USER choose to not cancel their subscription, The USER will automatically be enrolled into the following year’s “A & B” platform annual subscription.

• Annual charges in respect of repeating annual clients will for the first 5 years of being an “A & B” USER, will not be increased.

• Should the USER wish to cancel their annual subscription this can be achieved with immediate effect, still giving the USER access to the “A & B” platforms until the end of their/its initial 365 anniversary subscription period.

Care Givers are not charged a fee to use the platform.

This is activated immediately upon signing up.

Should the USER wish to cancel their monthly subscription, this can be achieved with immediate effect, still giving the USER access to the “A & B” platforms until the following month’s billing date.

Annual subscribed USER’s will automatically be enrolled into the following year’s “A & B” platform annual subscription service and timeously be notified by “A & B” accordingly.

Annual charges in respect of repeating annual clients will for the first 5 years of being an “A & B” USER, will not be increased.

Should the USER wish to cancel their annual subscription this can be achieved with immediate effect, still giving the USER access to the “A & B” platforms until the end of their/its initial 365 anniversary subscription period.

Yes, you can activate and deactivate your profile at any time.

By deleting your Profile this will fully remove you from the platform.

Yes, you are able to do this anytime.

There is no time frame on finding the perfect match. A great connection can take time.

Though this can also happen immediately.

Remember, don’t lose hope as there are new members joining every day.

Yes, once a Family has joined the monthly or annual subscription, they are able to contact the Care Giver through the personal chat on each Care Givers profile or directly through their contact number/email provided.

The Care Giver will receive notification of your message and will be able to respond to the message and contact you back. This will open up communication.

The Care Giver can request a chat with a Family at any time, though only Families signed up with the monthly or annual subscription are able to respond.

Should you decline the message request, chat communication will remain closed. Remember, don’t lose hope as there are new members joining every day.

No, unfortunately not. You will be able to set up your profile and scope the platform viewing possible candidates who match your requirements.

However, should you want to see their profiles in depth and have an option to chat to them you will need to purchase a subscription package.

Care Givers are able to request a chat with you when you are signed up with the free package and one of the subscription Packages.

Rates for Care Givers vary depending on their experience, qualifications and expected duties.

This hourly rate excludes the petrol costs for when the Care Giver drives your children to and from places as well as for any errands done for your Family. Please see Q.33 for further information on the AA petrol costs.

Yes, if you have a monthly or annual subscription Package, you will have access to these documents if the Care Giver has chosen to upload them. 

All relevant documentation is added to the platform by the Care Giver.

These are viewable once you have gone on to the Care Givers profile. You can also directly request these from the Care Giver if they haven’t been uploaded. 

We recommend you request these documents from the Care Giver to view to make sure all information given is accurate and up to date.

It is advised to familiarize yourself with the latest RSA Department of Labour, Labour

Laws;

[ website: www.labour.gov.za & telephone number +2721 941 7000 ]

According to the Basic Conditions of Employment Act, the maximum legal working hours allowed are 45 hours weekly.

This doesn’t mean that the employees must work these hours – this is all contract dependent on what is agreed upon between the employer and employee.

It is beneficial to accommodate break times, especially after the first 5 hours of work.

Any time worked over 45 hours in the week should be paid at over-time rates.

Over-time work is voluntary, and may only be worked if there is an agreement between employee and employer. Remuneration will therefore be 1.5 times the normal wage rate per hour.

If your Care Giver works on Sundays or public holidays, you will pay twice the normal hourly wage.

Over-time work is voluntary, and may only be worked if there is an agreement between employee and employer. Remuneration will therefore be 1.5 times the normal wage rate per hour.

Once a Care Giver is working under a fixed contract for more than 24 hours a month, then he/she will fall under the UIF Employment Benefits Act.

This includes leave and sick leave in accordance with the South African Basic Conditions of Employment Act.

With regards to UIF, we herewith enclose for your perusal the link to the UIF registration site.

It is the employer’s responsibility to register the employee. 

The Employer must pay 2% of the employee’s salary to UIF.

1% of this UIF payment is for the employer’s account and 1% is for the employee’s account.

When you pay the Care Giver’s salary at the end of the month, you will only be allowed to deduct the employees 1% share from his/her salary.

The link below is a guideline to the UIF registration.

https://www.gov.za/services/uif-uif/register-uif

The employee will be entitled to 21 consecutive days, fully paid annual leave for every 12 months period worked or 1 day fully paid leave for every 17 days worked in accordance with the South African Basic Conditions of Employment Act.

Both the employer and employee should agree to the timing of leave.

Sick leave entitlement – in accordance with the South African Basic Conditions of Employment Act.

The employee will, for the first 6 months of employment receive 1 day sick leave  for every 26 days worked.

Employees, for example, working a 5 (five) day week will be entitled to 30 (thirty) working days sick leave over a cycle of 36 (thirty six) consecutive months [ averaging 10 days per year ].

The employer may request a medical certificate before paying employee  should employee be absent for more than 2 consecutive days, or absent (more than twice in an 8-week period).

Yes, if the Care Giver is driving your child to and from places or assisting with errands during working hours. They will charge you their vehicle AA rate.

Petrol is not included to and from work.

Every vehicle has a specific petrol rate.

Please see below link for petrol rate reference.

https://www.aa.co.za/on-the-road/calculator-tools/rates-calculator/

No, you do not. The Care Giver covers their own cost to get to and from work.

Open communication is key!!

Approach and discuss any issues openly, attempt to make any necessary changes in order to fix said issues and try accommodate these changes.

Remember to follow the SA Employment Act procedure of terminating the Employment Contract, should you wish to follow through with termination.

It is highly recommended to have an Employment Contract, as everything is then clearly laid out for both parties in writing. As an employer, once you have signed up with our monthly or annual subscription, you will receive a handbook and an Employment Contract template, which we offer for you to personalize according to your needs.